TERMS OF SERVICEWe do not warrant or represent that the information on our website is accurate, complete or current. This includes pricing and availability information.

We reserve the exclusive right to correct any errors or omissions and to change or update information at any time without prior notice.
RETURNS & REFUNDS POLICYWe want you to be completely pleased with your order. We will gladly accept your return of unused or defective merchandise for a full refund excluding shipping charges of the original purchase price. Items returned might be subject to a reduced refund if not in its original packaging, in saleable condition or if the merchandise has been marked down during this time period. Please contact us at support@oranicole.com for a return authorization before making any returns.

We accept customer returns in their original condition via prepaid insured mail within 7 business days of receipt for exchange only, C.O.D. deliveries will not be accepted. You may receive a store credit for the amount of your purchase less shipping charges which can be used towards other Ora Nicole merchandise. A credit will be issued for returned merchandise within 30-60 days. Please allow 14 days for processing your return. We will refund the credit card used for purchase of the merchandise.

When shipping your exchange or return, please include your name, address, phone number, and email address. Please securely package your items. Shipping and insurance is the responsibility of the individual.

Please send returns to:

Ora Nicole Jewelry
P.O. Box 248
Glencoe, Illinois 60022-0248

Special ordered pieces and sale items are not eligible for refund, exchange or store credit.
REPAIRS & REPLACEMENTItems purchased from Ora Nicole Jewelry:

For all repair inquiries, please email support@oranicole.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase.

If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 2-4 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

We are able to replace a lost earring mate at the cost of the customer. We will contact you with an estimate of the cost.

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

Please send Repairs to:

Ora Nicole Jewelry
Attn: Repairs
P.O. Box 248
Glencoe, Illinois 60022-0248


Questions: Please email support@oranicole.com
Thank you

Orders are processed pending item availability and credit card verification. Ora Nicole will contact you via email if there are any issues with your order.

All orders require a signature upon delivery.

Orders placed Monday - Friday before 12PM EST will begin processing that day.

Orders placed Monday - Friday after 12PM EST will begin processing the next business day.

Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.

Oranicole.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

OraNicole.com will be closed from December 25th through January 2nd. We will resume processing orders on January 3rd.

  • New Year's Eve
  • New Year's Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
Ora Nicole is unable to ship orders to APO/FPO addresses.

At this time, Ora Nicole is unable to ship to any International addresses or process International credit cards.

GIVINGOra Nicole Jewelry donates to the following charities:

Juvenile Diabetes Research Fund

Lynn Sage Cancer Research Fund